What kind of a warranty do you offer?

Category: Knowledgebase

StereoStone warrants to the original purchaser only, the loudspeaker rock enclosure and all component loudspeaker parts to be free of any manufacturing defects for the life of the product. Any defecti...

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I've seen other sites that sell StereoStone rocks much cheaper than you do. Why?

Category: Knowledgebase

These sites are not authorized StereoStone dealers. They are selling products obtained in liquidations, or as open box, even in many cases will ship a cheaper product in it's place. Because they are n...

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How soon will my order ship?

Category: Knowledgebase

Orders received before 11 am Pacific Time will generally ship the same day, otherwise will ship the next business day. Shipping is delayed by 2-3 days for models ordered in Black Lava/Burnt Rust or wi...

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What do I do if one of the rocks quits working?

Category: Knowledgebase

Call us at: 541.249.7217 8am to 5pm PDT. We will help you determine if it IS the rock at fault, or an accessory, such as a bad wire. If the rock is at fault, we will make arrangements for you to retur...

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Do your speakers require any special equipment?

Category: Knowledgebase

No. They hookup to an amplifier just like any other speaker. Each rock has a waterproof cup with a resin plug where you attach your speaker wires. The only requirement is an amplifier that puts out a...

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How Do I Hook Them Up?

Category: Knowledgebase

Each Rock, except the Palos Verdes In-Wall Speaker, has a weather-proof pigtail wire making hookup easy. Each rock requires minimum 16 guage 2-wire direct burial wire (sold here), preferably run thro...

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The paint on my rock speaker has faded over time. Can I repaint them?

Category: Knowledgebase

You can repaint them if you wish, using paint designed for plastics or resins. Just be sure to properly mask the speaker holes when doing so. However, you probably won't be able to get the blending of...

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Can I get them by tomorrow?

Category: Knowledgebase

Yes. We do offer overnite, 2 day and 3 day shipping, but you will need to call us when placing your order. There is an extra charge for this service. Orders are shipped from the factory in Hollywood,...

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Why are your speakers better than the competition?

Category: Knowledgebase

Three reasons really: 1. Quality. We use only the best components available to ensure the highest quality sound possible. Each rock is handmade, hand painted and tested in our lab. We back up this qu...

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Will I need special wire to hook up your Rocks?

Category: Knowledgebase

Only that if you are going to bury the wire in the ground, that you use direct burial wire to protect it from the elements. We recommend running the wire through PVC pipe for added protection. We don'...

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What are the differences between the Industrial, Standard and Commercial models?

Category: Knowledgebase

Think of them as Good, Better and Best. The Industrial model uses a 100 watt duo-cone speaker. The Standard utilizes a 125 watt 2-way speaker system and the Commercial a 250 watt 2-way system. The Com...

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When run in stereo mode, I can't hear the violins at one end of my yard. Why?

Category: Knowledgebase

Stereo doesn't work well outdoors, unless you place the rocks fairly close together, as when used on a small patio or around a hot tub. For larger, open areas, we recommend you run the rocks in "mono"...

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What kind of components do you use?

Category: Knowledgebase

We use only the highest quality components, manufactured under strict quality control. They are carefully assembled in our plant in N. Hollywood, hand painted and carefully packaged to arrive in perfe...

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What size speaker wire would you recommend?

Category: Knowledgebase

16 guage, direct burial wire speaker wire is recommended for runs up to 100 ft., 14 guage for up to 200 ft. runs. We carry high quality factory approved direct burial wire here. It is also recommended...

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I can't listen to them online. How do I know they will sound good?

Category: Knowledgebase

If you're an audiophile, the specifications will speak for themselves. If you're not, we can honestly tell you that in the 20 years we have been selling these Rocks, we have NEVER had a complaint abou...

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How weatherproof are your rocks?

Category: Knowledgebase

Very much so. Our rocks will stand up to rain, sleet, snow and everything in between. Each rock is a sealed enclosure. In case water does enter the rock, each has a tiny drain hole to allow water to e...

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How many rocks do I need?

Category: Knowledgebase

That would mainly depend on the size of the area you wish to cover with sound. For a small space such as around a hot tub, you could get away with just one, although two would be required for stereo s...

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Is there anything in place to stop insect infestation?

Category: Knowledgebase

Each rock has a fine mesh screen built in which stop insects from nesting inside. This screen is invisible to the naked eye and doesn't affect the sound quality StereoStone is famous for.

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Which model is best for me?

Category: Knowledgebase

Each backyard layout is different, requiring different configurations. Our friendly and knowledgeable sales staff will be glad to help you choose the right Rock for your environment. Call us: 541.249....

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Does free shipping apply to Alaska and Hawaii?

Category: Knowledgebase

No. Shipment to these states must be sent by air and will incur extra shipping charges. If you are ordering from either of these states, call us for an estimate: 541.249.7217 8-5pm PDT.

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What if I have questions after the sale?

Category: Knowledgebase

We won't abandon you after the sale. If you need advice on installation, or any other question for that matter, you can submit a trouble ticket here, or call us toll-free 8-5pm PDT: 541.249.7217. We w...

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Do you ship to Canada?

Category: Knowledgebase

Yes. We can now ship to Canada.

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